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Shipping Policy

This Shipping Policy explains how orders from NILSTAR are processed, produced, and delivered.

1. Order Processing

Orders are processed after confirmation and, where applicable, after payment or deposit has been received. Processing times may vary depending on the nature of the order.

2. Production Time

Many NILSTAR products are custom-made for hospitality projects including restaurants, cafes, and hotels. Production time may vary depending on:

Product type
Customization requirements
Order quantity
Project specifications

Typical sample production may take several working days, while larger production orders may require additional time.

3. Shipping Methods

Orders may be shipped using international courier services or freight providers depending on the size and destination of the order.

Shipping carriers may include standard courier services or logistics partners selected to ensure safe delivery.

4. Shipping Costs

Shipping costs may vary depending on the destination, order size, and shipping method. Shipping costs will be confirmed during the quotation or checkout process where applicable.

5. Delivery Times

Delivery times may vary depending on the shipping destination and courier service used. Estimated delivery times may be provided once the order has been dispatched.

6. International Shipping

NILSTAR may ship internationally. Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by the destination country.